Privacy Policy
Customer Support
We pride ourselves on excellent customer service. Whether you have a question before placing an order or need assistance after receiving your product, our dedicated support team is here to help.
Support Hours
Our support team is available:
Sunday to Thursday, 10:00 AM – 7:00 PM (BST)
Email Support: [support@yourdomain.com]
Phone Support: [+8801XXXXXXXXX]
Live Chat: Available on our website during business hours.
Response Time
We aim to respond to all inquiries within 24 hours (excluding weekends and holidays). For urgent issues, we recommend using our live chat or phone support.
Shipping & Delivery Policy
- We deliver products across Bangladesh and selected international locations.
- Processing Time: Orders are processed within 1–2 business days.
- Delivery Time: Usually 2–7 business days depending on your location.
- Courier Partners: We work with reliable courier services to ensure fast and secure delivery.
- Tracking: Tracking information is provided via email/SMS after dispatch.
Note: Delays may occur due to weather, public holidays, or courier-related issues.
Return & Exchange Policy
Customer satisfaction is our priority. If you are not satisfied with a product, you may return or exchange it under the following conditions:
Eligibility for Return:
- Return request must be made within 7 days of delivery.
- Product must be unused, in original condition, and in original packaging.
- Include the invoice/receipt with the return.
- Defective, damaged, or incorrect products are eligible for free return or replacement.
Not Eligible for Return:
- Used or damaged products caused by customer mishandling.
- Items marked as non-returnable on the product page (e.g., hygiene-sensitive items).
Refunds:
- Refunds are processed within 7–10 business days after we receive and inspect the product.
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable (unless due to our error).
Warranty Policy
Some products come with a limited warranty, covering manufacturing defects only. Warranty periods vary by product and will be mentioned in the product description.
Warranty does not cover:
- Physical damage
- Water damage
- Unauthorized modifications or repairs
Cancellation Policy
You can cancel your order before it is shipped. Once an item has been dispatched, it cannot be canceled. In such cases, you may initiate a return after receiving the item.
Privacy & Data Protection
We value your privacy. Any personal information shared with us during registration or checkout is securely stored and never shared with third parties without consent. For more information, see our Privacy Policy.
Contact Us
For any queries, assistance, or complaints, please contact:
📧Email: support@yourdomain.com
📞Phone: +8801XXXXXXXXX
🌐Website: www.yourdomain.com
We’re always here to help you!